How we contributed to dynamic pricing and fraud detection
Recognising that advanced analycal tools were critical to providing the best prices to its customers, a telecommunications provider was looking for a partner to build a dynamic pricing tool and to detect fraud. Find out how we supported them.
Smarter dispatch of technicians
A telecom provider set out to improve service efficiency by predicting the ideal technician for each job, reducing costly misassignments while boosting customer satisfaction through smarter, data‑driven dispatching.
Static FAQ replaced by smart chatbot
A Belgian telecom provider wanted to cut support calls by replacing its static FAQ with a scalable RAG‑powered chatbot that delivers accurate, immediate answers through a simple search‑based interface.
Turning an intranet into an AI assistant
Sales and support agents can’t live without it : MAiA turns Proximus’ intranet into realtime knowledge, cutting search time and powering 1.4 million questions since launch.